Paula Nickolds becomes first female John Lewis chief

Paula Nickolds becomes first female John Lewis chief

Having started off as a graduate trainee in John Lewis Oxford Street back in 1994, Paula Nickolds has now become the partnership's first ever female managing director.

Paula Nickolds has been appointed managing director of John Lewis, becoming the first woman in the role in the department store chain's 152-year history. 

Paula has been promoted from her current role as commercial director and replaces long-serving boss Andy Street, who stepped down after joining the West Midlands mayoral race on a Conservative Party ticket.

She joined the partnership in 1994 as a graduate trainee in John Lewis Oxford Street and rose through the ranks, holding buying roles across fashion and home categories.

Subsequent positions included head of buying for furniture and head of brand development before she became commercial director in 2015.

Sir Charlie Mayfield, chairman of the John Lewis Partnership, said: "At a time of transformation in the retail sector, Paula's progressive and dynamic leadership is just what's needed for the next phase of modern retailing."

Paula said: "As a partner with 22 years' service, I know just how special the John Lewis Partnership is. Driven by our unique business model, and with innovation in our DNA, I am immensely excited to lead John Lewis on the next stage of our journey."

Paula will take up the position from January 2017. Dino Rocos will be the lead director responsible for John Lewis operations between 28 October and Paula's start date, focusing on the delivery of seamless customer service during the critical peak trading period.

 

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