Customer experience experts, Firstsource Solutions UK, is growing its operations in Middlesbrough this year by creating up to 500 jobs in the area.
The new roles, which are being created as a result of recent client wins, will include customer service agents, team leads and trainers.
The jobs have been created to help Firstsource deliver customer service to clients including the Financial Conduct Authority (FCA), with whom Firstsource recently signed a two-year deal. New recruits will work from the Firstsource site on Grange Road in the centre of Middlesbrough, where the company currently employs 180 people.
Johnny Auton, site director at Firstsource in Middlesbrough, said: ‘‘Firstsource’s growing client base means that we’re now in a position to expand the number of roles we can offer the people of Middlesbrough.
“After what has been a challenging period for the region, I am proud that Firstsource has committed to being a part of its regeneration by bringing work back to our local area. We want to give people in Middlesbrough who are passionate about delivering great customer experiences exciting opportunities to develop their careers.’’