ASW Property Services has signed an agreement with Family Housing Association to maintain its 2,800 properties over the next four years.
The deal was signed earlier this week by Anthony Thomas, managing director of ASW, and Karen Dusgate, chief executive of Family Housing Association.
ASW is a property services specialist covering Wales, the Midlands and the South West of England, while the Family Housing Association develops and manages homes for thousands of people across South West Wales from Pembrokeshire in the west to Neath Port Talbot in the east.
As a result of the agreement, tenants will now be able to access a responsive, emergency hotline which is available 24 hours a day. Tenants are encouraged to call if they have any problems in their homes and emergencies will be attended within 2 hours by ASW.
ASW will also be responsible for refurbishing void properties when tenants have moved out, making them available as quickly as possible to the next residents. Its target in terms of turnaround time is just ten days – significantly faster than the industry average.
The deal creates job security for more than 100 staff employed by ASW and will allow the company to invest in the next generation of apprentices.
ASW’s Anthony Thomas estimates that, in the duration of the four-year deal, up to 16 new apprentices will work on properties operated by Family Housing Association.
These schemes are vital in bringing through the next generation of workers and ASW will look to engage with local communities and provide work experience placements while supporting local projects.
Mr Thomas said: “Agreements such as this are important to both organisations for several reasons. It gives the tenants of Family Housing Association a reliable and high quality service they can call on at any time and know they will receive good service.”
“For us, it allows us to plan over the next four years in terms of our workforce and training. We will be able to invest in training apprentices while offering job security to our existing staff.”
Karen Dusgate, chief executive at Family Housing Association, said: “We worked closely with our tenants at all stages and are delighted to have appointed ASW Property Services to provide our day to day repairs service and empty homes repairs management.
“We look forward to building on our strong existing relationship with ASW to deliver a repairs service that makes a positive difference to the lives of our tenants and the communities they live in.”