Daniel Shepherd’s CanDo Laundry Services continues to make waves in the industry after relocating to larger premises and increasing capacity by 600%.
The 24-year-old entrepreneur launched his business in 2012 after dropping out of a Business and Marketing degree at Swansea University.
From nothing, the organisation grew rapidly and within 12 months was employing over 60 cleaning operators.
But Daniel quickly realised the difficulty of operating a business in such a highly competitive market with such tight margins.
Daniel said: “At the age of 20 years old, I had little to no financial burdens on my shoulder apart from the venture I was about to embark on.
“The organisation I initially founded required very little capital investment and therefore my start-up ambitious were achievable.
“I was very fortunate to generate revenue from day one and consistently reinvested every penny in order to organically fund the operation.”
“This mindset has transitioned over the years as I have scaled the organisation and heavily invested in a new plant and equipment.”
In his second year of business, Daniel began to question the longevity of a commercial cleaning company and decided to diversify into a related market, laundry.
With his entrepreneurial mindset, the young businessman set off to a retailer and purchased a washing machine, tumble dryer and an iron.
Since that fortuitous decision, his company has gone from strength to strength, seeing rapid growth over the last three years and becoming recognised as an industry favourite.
Daniel said: “We provide a fresh, millennial thought process to linen and laundry and have introduced key processes; such as live delivery schedule monitoring with consistent communication to our customers.
“This is one of our multiple differentiating factors that allows us to continue to disrupt a market where many organisations have been standing still for too long.
“We ensure that customer satisfaction is paramount to all that we do, we aim to be invisible to our end user to ensure we remove the headaches of past laundry providers and instil confidence within key industries that would simply fail without commercial laundry and linen.”
By moving from the domestic laundry market to the commercial and industrial sectors, Daniel was able to secure blue-chip clients, relocate, and increase capacity by 600%.
His hard work was rewarded by the industry at the end of last year as CanDo laundry was named the National Laundry SME of The Year at the Laundry & Dry Cleaning Awards.
But Daniel isn’t one to rest on his laurels and already has his eyes set on the future of his business.
“At this stage, we have very little debt and have accessed fantastic grants provided by our local Neath Port Talbot Council and Business Wales.
“That being said, increasing our capacity, scaling our team and developing the organisation to achieve our 5-year strategy is going to require more finance.
“This factor will soon mean I will be hunting for a well-connected, experienced and high net worth individually to join the board.”
“We consistently evolve our organisation to ensure we are at the forefront of the industry, breaking conventional mindsets and capitalising on failings.
“We've utilised a business model to ensure we're cost competitive without jeopardising the standard of service.
Over the next five years, Daniel hopes to maintain his profit margins while pushing forward and achieving over £5m in revenue, something he didn’t even think possible when he first started his venture.
Speaking of inspiring entrepreneurship and encouraging others to follow their business aspirations, Daniel said:
“To any aspiring individual entrepreneurs, I sincerely ask you to challenge and stress-test yourself.
“Find something you love and be prepared to take the risk and have the confidence to believe in yourself when making these risks – I love the saying “Nothing ventured, nothing gained”.
“Surround yourself with fantastic people, and get away from biased mindsets.
“Ensure you have a clearly- defined vision and take action while being patient.
“Acknowledge it's okay not to be great at everything and hire the best people you can, even if you can't afford to.
“Have your end goals in mind and don't stop even if you achieve them. Learn from your mistakes and develop your team as you develop yourself.
“Consistently stress test your process and self-reflect often as these are such powerful free tools.
“Spend wisely and remember profit is sanity, turnover is vanity.”
You can find out more information about Daniel and the services that CanDo Laundry provides via their website and social media channels.
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