Join us in this fast-paced and thought-provoking interactive masterclass as we explore how to design the best customer experience in the digital age.
Did you know that by 2020 Customer Service will be the new marketing?
Join us in this fast-paced and thought-provoking interactive masterclass as we explore how to design the best customer experience in the digital age:
Session 1: we will look at the successes and failures of brands large and small to help us reflect on what your future approach to customer service should look like
Session 2: we will create the blue-print of your superior customer journey for repeat business using the ‘Before – During – After’ model
Session 3: we will look at the technology to help you achieve your ambition as a customer focused business from simple cloud solutions to video messaging to chat bots, augmented reality and virtual reality
Session 4: we will explore options provided by social media platforms and search engines to help you deliver a great online customer experience and we will consider the impact on your websites
Session 5: we will help you plan and prepare your new approach to customer service using the 3 key stages of digital customer care: ‘Definition – Design – Develop’
Are you ready to take your business and customer care to the next level? Then it is time to review the experience you provide in person and digitally, improve it and become the most talked about brand in your sector!
Register for the programme and book your free place now at www.digitaldrivedurham.co.uk
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