Knowing what you can and can’t say to staff and how to manage those difficult conversations can be daunting for anyone. These are often mishandled, or not dealt with at all, which leads to bigger problems in the long run.
This practical workshop will cover:
• the various situations in business that can give rise to difficult situations, such as sick absence, poor performance, discipline and grievance; bad debts; poor quality supplies
• giving - and receiving - feedback effectively
• preparing for and handling interviews and conversations; employers’ rights and obligations in relation to them
• questioning techniques
• legal rights and obligations
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