The funding caps off a milestone year for the company which has become the most welcomed deep learning product in the customer service industry.
The round was led by Global Founders Capital, with participation from MMC Ventures, Paua Ventures, and several other funds, as well as follow-on investments from previous investors, including Salesforce Ventures, Runa Capital, RRE Ventures, Lumia Capital, Compound and Lerer Hippeau Ventures. DigitalGenius has raised $26 million to date.
Dmitry Aksenov, founder and CEO of DigitalGenius, said: “With this capital, we are fortifying our position as the leader in practical applications of AI for customer service.”
“Our technology works as an intelligence layer on top of existing customer service platforms to automate and significantly speed up case resolution, transforming the way work is being done in contact centres.”
DigitalGenius has also announced the appointment of Roque Versace as Chief Revenue Officer.
An accomplished technology executive with over 15 years of commercial leadership experience in the SaaS industry - including responsibility for corporate sales at Salesforce.com.
DigitalGenius has already developed a strong foothold in the 'AI for customer service' space with a growing list of customers that includes firms such as KLM Royal Dutch Airlines, Unilever, Eurostar, Soylent, TravelBird and others.
This quarter, the company also announced its first government partnership with the Aylesbury Vale District Council.
The company now leads the adoption of practical deep learning applications in the customer service industry and currently powers over 35 global contact centres with its innovative artificial intelligence.
The new funding will be used to fuel commercial expansion and the company will continue to evolve its product to automate even more of the repetitive workflows that agents are required to execute daily, enabling them to focus on more valuable tasks.