Knowledge Exchange: CM2000

Knowledge Exchange: CM2000

CM2000 will be sharing their experiences of knowledge exchange as part of one of the innovation sessions at the Scottish Knowledge Exchange Awards on 21 February in Edinburgh. We caught up with them to find out how partnering with a university helped them to make the most of the data they collect.

Established in 1999, Care Monitoring 2000 (CM2000) have developed a mobile platform that enables health professionals to be identified in a service user’s home ensuring the right care is delivered at the right time.  

Their technology has been designed so that both service users and care workers are completely protected; sending alerts, for example, when a visit is running late so that action can be taken.

It evidences a range of service user improvements, tracks the impact of interventions and helps assess customer satisfaction levels. Linking to CM2000’s Family Portal module allows service users and their families to monitor the care and gives them opportunities to answer questionnaires that can be communicated back to the care provider, local authority and NHS.

CM2000 record around 10 million community care visit logs each month, and also collect a great deal of data on the needs of service users. They approached Interface - organisers of the Scottish Knowledge Exchange Awards - looking at how this data could be used to evaluate the long-term health of an individual, further supporting those administering the care, as well as those receiving it.

Thanks to support from Professor Bill Buchanan, professor of computing, & Adrian Smales, PhD researcher at the Institute for Informatics & Digital Innovation at Edinburgh Napier University, CM2000 secured a £5,000 SFC Innovation Voucher, administered by Interface. This extra funding helped to offset the cost of the project allowing them to process large amounts of data which gave them the ability to assess the likelihood of the onset of illness. This enabled at-risk clients to be easily identified and closely monitored, thus reducing the need for medical interventions.

CM2000 were so pleased with their initial project with Edinburgh Napier University that they wished to continue the relationship, and in collaboration with Professor Buchanan and Adrian Smales, developed a second project focussed on building a more robust evaluation platform. Their overall aim was to gather additional information on patients’ conditions, in line with NHS and local council requirements, developing predictive techniques which will help identify those at risk. In doing so CM2000’s technology would be able to pre-empt expensive hospital based care, helping health care providers across the world to save millions of pounds and improve the quality of service to vulnerable service users.

CM2000 once more approached Interface to apply for SFC Follow on Innovation Voucher funding, which allows companies to apply for up to £20,000 of funding which has to be matched with cash from the company. Thanks to support from Professor Buchanan they were again successful and received almost £20,000 of funding which allowed them to progress with the project.

Professor Buchanan said: “Currently, patient information can only be effectively captured in controlled environments such as hospitals, care homes or a GP surgery. This project has significantly extended the effectiveness of CM2000’s mobile platform and by applying our research into advanced predictive analytic techniques we have successfully incorporated patient focused data capture with real-time personalised feedback.”

Brian Brown, CM2000’s director of Scotland added: “By working with the university the time to market has been reduced. The development of this new technology has huge commercial benefits and we expect to significantly increase revenue. It also strengthens our export potential. We expect both quality and cost savings benefits for our customers."