Front: L-R Alison Dickson and MD David Harrison
A Northumberland homecare organisation has invested in new branch offices in the east and west of the county as it embarks on a major expansion programme.
Helping Hands Community Care, which provides general and specialist services to allow people who are elderly, disabled or suffering from dementia live in their homes, is now looking to recruit more than 50 care workers to its 450-strong team.
Elsewhere, the organisation recently moved to Haugh Lane, Hexham from its former Stocksfield office; and relocated from Blyth to Northumberland Business Park, Cramlington.
The relocations coincide with organisational changes within the management team and the operations team. Alison Dickson manages a completely restructured team in Cramlington while Nicola Taylor is branch manager of a new-look team in Hexham.
Managing director David Harrison explained: “Helping Hands has gone through a huge period of change and restructuring these last 12 months or more. These were essential changes to ensure we met regulatory requirements and could operate more efficiently.
“We have invested heavily in more robust office support functions and telecoms while also improving the quality of our training, documentation and quality assurance programmes.
“Helping Hands has changed and modernised to ensure we deliver a high-quality level of care that’s demanded from our service users and makes us more sustainable for the long term.”
Mr Harrison explained that a company re-branding exercise was also a part of the wider modernisation programme; this has resulted in a new website, staff uniforms, staff ID badges and liveried vehicles.
“The visible changes to our logo, communications and uniform simply reflect the wider transformation underway at Helping Hands. More importantly, quality and service standards are also rising across the organisation,” he said.
Helping Hands is planning to expand its range of services and provide more specialist and complex care support.
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