Meet the MD: Jane Weaver of AYS Logistics

Meet the MD: Jane Weaver of AYS Logistics

Jane Weaver, managing director of AYS Logistics, agrees with Richard Branson that if you look after your staff; they'll look after your customers. She shared this and a few more tips for running a nationally operating business.

Describe your role in brief.

My role as managing director involves managing a team of experts who then offer logistical services to our clients. I also manage the sales and marketing activity for the business and account manage larger clients. I see my role very much in developing staff ensuring they have the tools to delight our clients. I am passionate about opportunities for those within AYS and about giving the highest levels of customer service we can –things an independent business can achieve on a daily basis.

 

What is it the company does?

AYS Logistics are a Midlands based provider of distribution and storage services, operating across the UK on a 247 basis.

Our services include same-day delivery, overnight parcels and international shipment all backed by secure warehousing with IT systems to support pick and pack, pallet storage and parts management.

 

Give us a brief timeline of your career so far – where did you start, how did you move on?

I joined AYS in 2001 as a PA, having previous experience in the utility industry and in the court service. I led a management buy out in 2004 with several other shareholders. Since then the company has moved premises to offer warehousing and increase its transport offering. I am now the owner of the business and have recently been made a fellow of the Institute of Couriers.

 

What do you believe makes a great leader?

I believe a great leader has to have passion for the business and for the people within; they need to be committed to growth and development of both.

A leader sets the standards and leads by example. Share your own development, your own journey, reveal yourself!

I love the quote from Richard Branson: "If you look after your staff; they'll look after your customers".

 

What has been your biggest challenge in your current position?

The biggest challenge I have faced is probably sticking to your plans, it is easy to get side tracked, on occasions you need to refocus, look at what you and your business are good at and make sure that is what you are doing. And you must believe in yourself.

 

How do you alleviate the stress that comes with your job?

I believe it is very important who you spend your time with, positive forward thinking enthusiasts will help you feel the same and alleviate stress and out you back on track.

I also like horse riding, fresh air and a challenge brings back perspective. Spending time with my family reminds me why I do what I do

 

When you were little, what did you want to be when you grew up?

I wanted to be a journalist; I am still very interested in people, their stories and what is going on in the world.

 

Any pet hates in the workplace? What do you do about then?

I find it annoying when names are spelt incorrectly, particularly when they are clear at the top of an email, it is sloppy, attention to detail is key. You only get one chance at a first impression.

At AYS we talk regularly about how we feel when we receive communications or service that we feel are second rate and we try and learn from what disappoints us.

 

Where do you see the company in five years time?

I see AYS being recognised for the standard of our service, I see an experienced team, proud of their achievements and of their role within the business. I see a brand synonymous with quality and known for being an ambitious employer. I see solution providers who clients turn to manage their logistics needs. I see growth and opportunity in may sectors.

 

What advice would you give to an aspiring business leader?

I would say research, talk to people, everyone will tell you who inspired them and why. Look at role models, particularly those who you know and have regular access to. In my experience business leaders are generous with their knowledge and support, listen! Keep learning your industry; ensure you are up to date with what others are doing. Take care of yourself physically and mentally and above all else believe you can do it, because you can!