Commitment to customers pays off for Nest.co.uk

Commitment to customers pays off for Nest.co.uk

A Yorkshire interior design store is celebrating a successful year among big-name brands including John Lewis and Debenhams at the Retail Week Customer Experience Awards 2016.

The past year has seen Nest.co.uk triple its warehouse space in Sheffield, invest in a new tablet-led design website to improve the browsing experience for customers, move its delivery and installation service in-house and process in excess of 450 orders per month.

The firm also reached a turnover exceeding £3.4m in the financial year ending 2015.

Christian Hawley, Nest.co.uk’s founder, said: “This is fantastic recognition of the hard work of the team to not only ensure that the products we retail are of the very best quality, but that the customer service that we deliver to each and every client is above and beyond the norm.

“Ultimately, we wanted to ensure that the customers ‘nesting’ experience online was as close as possible to that of someone visiting our showroom in person.”

Nest.co.uk is shortlisted for the Outstanding Digital Experience category alongside retailers including Volkswagen, Shop Direct, Game and Fortnum & Mason.

Hawley added: “Being shortlisted alongside some of the Country’s most well-established and well-respected brands as part of these awards only serves to reinforce our belief that a focus on customer service is absolutely the right way to go!”

The awards are to be judged by experts from some of the UK’s biggest brands, including: Chiara Vasee, Director of CRM and Personal Shopping Services at Harrods; Madeline Melson, Head of Customer Insight at House of Fraser; Sean Mckee, Head of eCommerce and Customer Service at Schuh.