Barnsley firms join forces in customer support boost

Barnsley firms join forces in customer support boost

A Barnsley tech company has joined forces with neighbouring firms to set up a new online customer support system, which it hopes will double its client base.

Active Voice & Data has collaborated with fellow Barnsley Business and Innovation Centre residents, Praxsoft and Genius Division, to create a new online platform for its customers which will allow them to log a problem and track its progress.

Managing director Iain Simpson said: “In one fell swoop this innovation will enable us to improve our communication with existing customers and increase our capacity to take on more.

“We’ve built our turnover up to the million-pound mark over the years and on the back of this development we aim to expand and increase that three-fold within the next three to five years.”

IT experts Praxsoft were enlisted to take charge of the technical work, whilst digital design agency Genius Division helped with the design aspect of the software.

The company, which specialises in telecommunication and broadband solutions, expects the

new facility will enable them to give their 300-strong client list, which includes The Princes Trust, GoCompare and John Nicholls Group a quicker, more efficient service and save them time

Iain said: “We’re entering into an age where everybody is online and wants to know the status of problems and how long it’s going to take. This system will allow our customer to log their problem, and then track our work on the solution any time.

“It’s putting a lot of trust into us as a company that we can turn problems around quickly and efficiently, but I have confidence in my staff that we can give customers peace of mind.”

The collaborating firms were introduced and supported by BBIC, through Enterprising Barnsley, the business support arm of Barnsley Council.

Kevin Steel, Enterprising Barnsley’s business development manager at BBIC, said: “It’s not only great that Active Voice & Data is integrating a system that is going to help them grow massively over the next couple of years, but also they’ve enlisted fellow Barnsley businesses to help them do this.