Assure APM has partnered with application performance management specialists, Riverbed, to enable 247 IT reporting.
The service measures actual performance against key performance indicators and business metrics with real-time statistics for ultra-quick problem identification. It also provides executive management with a clear overview of the performance of IT operations.
Assure services have already been used in organisations including Barchester Healthcare, Angus Council, ConocoPhillips and the Scottish Government.
Founder and CEO Doug More said: “Owners and consumers of business applications are faced with a number of challenges including downtime and poor performance of critical applications, inability to detect problems early and failure to locate and fix recurring performance problems. This frequently has a huge negative effect on the payback from investment in IT.
“Assure puts in place an automated service that ensures all baseline and optimisation criteria are maintained, enabling proactive action to be taken to prevent downtime and unnecessary costs.
“Users rely on applications to reach customers, automate processes and perform almost every other task critical to the business. As applications become more critical, they also become more complex and IT organisations are having to change the way they manage performance to be more proactive.
“Managing user performance requires a holistic view: monitoring applications, tracing transactions and monitoring components, managing infrastructure and network performance.
“Our partnership with Riverbed and Zycko means we have high-end technology that can detect and report on any inefficiencies in an IT environment, but our consultants with extensive experience in the industry set us apart by providing personalised and ongoing support.
“We have spent the last two years researching and conducting proof-of-concept to shape and inform our offering to specifically respond to the needs of organisations, meaning we now have a completely unique service structure.
Barchester Healthcare, one of the biggest independent care providers in the UK, utilised Assure APM to identify an application issue.
IT Director of Barchester Healthcare, Calum Macleod says: “Using Assure’s technology we were able to pin point exactly where the problems lay within the application and are now working with the vender towards a permanent solution.”
“Their service is exactly what we needed and they tailored their offering to find the root cause of an ongoing undiagnosed problem.”
Click below for more regional business news