Midlands law firm FBC Manby Bowdler has become one of the first in the region to sign up to a new app which claims to revolutionise client interaction.
The Link app, a communications app specifically designed for law firms and their clients, is the brainchild of former BBC The Apprentice star Lauren Riley.
FBC Manby Bowdler has rolled out the use of the app amongst lawyers at its offices in Wolverhampton, Willenhall and Shropshire.
The app allows lawyers to keeps clients up to date with the progress of their case, reducing the need for constant phone calls, emails and letters, which provides a time and cost saving for the firm.
It gives solicitors and clients round the clock access to essential case information within a secure environment and all interactions are automatically recorded, meaning there is no need for file notes.
Managing Partner Kim Carr said: “Our main driver as a firm is to deliver stellar service and we pride ourselves on putting the customer experience at the heart of our business.
“We know clients engage with us in different ways and the development of The Link app will provide another avenue for them to communicate with us and keep up to date on the progress or developments in their case.
“For us, it has reduced the time spent on phone calls providing updates, confirming appointments, and is generally assisting us in supplying a more intelligently delivered and cost effective service.”
Lauren Riley, the qualified solicitor behind the app, who appeared in series 10 of The Apprentice, said: “The long term goal is about revolutionising outdated client communication for the UK’s 12,000 or so law firms.
“We have an excellent working relationship with FBC Manby Bowdler and they are all about improving things for their clients. I am happy that Midlands’s residents will be able to keep up to date with their legal matters via The Link app.”