Managing Director Don Bircham
The UK’s fastest growing independent travel agency has launched a recruitment drive to take on 60 new staff as part of a major expansion.
Hays Travel North West, which has its Head Office on Wrexham’s Lord Street, is set to open 12 new offices across North Wales and the North West by the middle of next year.
The five newest stores in the fold will open their doors in Rhyl, Colwyn Bay, Ormskirk, Southport and West Kirby on the Wirral by early December and managing director Don Bircham is urgently looking for new recruits to join his 146-strong team.
The travel firm, which has just announced an end of year turnover of more than £50m for the first time, has spent £350,000 on refurbishing the five new stores.
They will take the total number of Hays Travel North West branches to 28 with a further rise to 35 expected by the summer of 2018.
Don said: “I am very proud that we have developed the business to this level. It shows the resurgence of travel agencies on the high street and we have positioned ourselves perfectly to benefit from this.
“Our plans to expand
“Our focus was always to reinvest our profits and develop the business across North Wales and the North West and create jobs for the region at the same time.
“Now I am urgently looking for new people to join our team and we have a lot to offer including competitive salaries and the opportunity to work in an exciting and fun industry for a fast-growing organisation with career opportunities.
“People don’t necessarily need previous experience of working in the travel industry. We are looking for people with experience of working in retail, banking and other customer-facing businesses, who are highly motivated and articulate and have an interest in travel.
“We don’t want people to assume they are not qualified because we can provide training to the right individuals.”
A £1m programme of refurbishment has also been carried out over the last 12 months to existing Hays Travel North West branches to complement the expansion of the business.
Close to £250,000 has just been spent on modernising the company’s three Bolton branches and in the last 12 months, the stores in Nantwich, Warrington and Wrexham have also received a makeover.
Don, who has worked in the travel industry for close to 40 years, said: “Our refurbishment programme has meant a capital investment of nearly £1m.
“But this major investment is bringing us a return. It means our staff have a lovely, new shop to work in and feel proud of and there is no doubt that it has had an impact on sales.
“Customers, quite rightly, want a pleasant, inviting environment to book their holidays in with the very latest travel technology and it is important that we are up to speed with the demands of a modern retail industry.”
Don, a father of two who lives in Padeswood, set up his business with a single travel agency in Mold town centre in 2000.
His network of travel agencies
Don said: “Hays Travel, which is ATOL-protected, is a well-recognised, solid and respected brand.
“Through Hays Travel we are able to offer a brilliant choice of holidays and we are not aligned to any particular tour operator so we can sell a wide range of holidays which fit the customer’s requirements.
“There is absolutely no pressure on our staff to sell a particular type of holiday so our customers come in and receive impartial advice without a particular emphasis on one tour operator.
“I think this is one of the main reasons people choose our branches to book their holidays.”
Our BQ Bulletin emails will land in your inbox at 7.30am, Monday to Friday, with a mix of the latest local business news, national news, and features to inspire you. Sign up here!
Click here to read our privacy statement