TodayTix is a digital platform helping connect culture lovers and theatres worldwide. From his roots as a child actor, Brian Fenty’s career path might have changed but his love for the arts didn’t.
What is it the company does?
TodayTix connects the next generation of global culture lovers to theatres, with seamless mobile access to some of the world's stage premieres, from Broadway and the West End to immersive theatre, opera, and dance. Our platform currently connects more than 4 million consumers to nearly 750 arts organisations across two continents and twelve cities, all at the best prices. We also offer an array of exclusive access programs including digital lotteries, rush programs and specialised offers to ensure a ticket for everyone.
Describe your role in no more than 100 words
As CEO, I'm very humbled to spend my days alongside nearly 100 exceptionally gifted team members, from marketing to operations, product to expansion, rolling up our sleeves and digging into strategies that will elevate and expand our brand.
Give us a brief timeline of your career so far – where did you start, how did you move on?
My story started just like everyone's - as a child actor at theatre camp! While I didn't want to be an artist - auditioning was too nerve-racking - my love for the arts never subsided. From there, I spent several years working with the New York Yankees before heading into Venture Capital. There, I spent my days working with young entrepreneurs building exceptional brands, but yearning to get deeper into operations. It was all of those lessons investing in businesses that taught me how to find a vision, look out for the roadblocks and keep everyone rowing the boat.
What do you believe makes a great leader?
Leadership is about building a tribe of curious minds that are smarter than you. Empowering through trust. Establishing clear goals, and holding people accountable for them. Really, at the end of the day, it's about being in the trenches with every team member and knowing that you're each fighting together for a vision that is sincere and ambitious.
What has been your biggest challenge in your current position?
Finding enough time in the day to give each team member the guidance they need while delivering real-time feedback and still keeping my head above the clouds and dreaming long-term about strategy. It's a give-and-take between being short-term aware and long-term focused.
How do you alleviate the stress that comes with your job?
Efficiency, routines, and a healthy work-life balance. For me, I've gotten into a great groove that starts around 5:00 am checking e-mails before heading to the gym for an hour. Some days I walk with my wife for five miles along the Hudson River which is a great way to clear the mind and focus the body. Professionally, we have daily reports sent each morning that monitor dozens of key metrics on business performance.
I've also implemented regular one-on-ones with my leadership team and weekly check-ins with at least one member of the team, enabling me to keep my ears close to the ground and involved in every aspect of the business. Knowledge is the key. If you know your business inside and out, there are very few challenges that will keep you up at night.
When you were little, what did you want to be when you grew up?
James Bond, but unfortunately I've only mastered the martini.
Any pet hates in the workplace? What do you do about them?
We're dog-friendly. :) We try to keep the environment lively with music, lunches, dogs and collaboration. It's a low-maintenance place to work with high reward each day serving all of our partners and customers.
Where do you see the company in five years’ time?
Continuing the push the bounds of culture and its accessibility to new audiences. Ensuring that a diverse, rich community of arts lovers have a way to engage that is trusted, convenient and thoughtful.
What advice would you give to an aspiring business leader?
Be honest. Be humble. And listen. Those are simple phrases, but hard to execute, especially when being an entrepreneur requires waking up on dark days. The greatest returns in my career have been the relationships built on intellectual and personal respect. I'd also only ever hire curious and tenacious minds. Any others will be lost in the dust, which doesn't help anyone!
What do you wish someone had told you when you started out?
Life is long. Don't be short-sighted. Treat your partners and customers well, and in the end, they'll support you without compromise. Loyalty is one of the greatest gifts you can ask for.
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