The cloud telephony platform will use the cash injection to expand its presence in North America and the Nordic nations.
London-based Natterbox has secured £5m in Series A funding from Octopus Investments to continue its rapid growth.
As the world’s first global business phone system managed entirely within Salesforce, Natterbox allows companies to revolutionise interactions with customers over the phone.
Self-funded to date by its founders, Natterbox has always heavily invested in product development and evolving its service offering.
This latest investment will boost marketing and sales, helping to further improve customer service which customers such as Groupon and Legal & General rely on.
It will fuel growth within existing geographies – UK, Germany and Australia – as well as help the firm expand into new territories including North America and the Nordics.
Neil Hammerton, CEO and co-founder of Natterbox, said: “Our goal is to help brands provide the ease, flexibility and personalisation of service over the phone that customers get when interacting online.
“There is a huge opportunity, that many businesses are missing out on, to take insights from phone calls and use them to better inform customer service agents and sales teams when speaking to customers.
“We believe we are one of the most disruptive business in our sector, and our success to date shows the market need for what we deliver. We have the people, the technology and now the capital we need to accelerate our growth.”
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