Technology continues to advance at an extraordinary pace, with new devices allowing us to communicate instantaneously. Bhavin Turkahia, CEO of Flock, looks at how AI will revolutionise how you work.
Technological evolutions also underpin the on-going growth of the enterprise messenger market, taking business communications to a new level of speed and efficiency.
A recent Gartner study investigating consumers' behaviour and their attitudes on the use of mobile apps, found that 71% of respondents used messaging apps. This was up 3% from usage in 2015, with 35% of over 3000 respondents saying they used virtual personal assistants (VPAs) in 2016, a 4% rise from 2015.
This on-going demand for messaging apps, coupled with the pace of technological change means that messaging platforms need to become early adopters of technologies. Although these technologies are still in their infancy, they promise to revolutionise how we work and do business. This rings true particularly for artificial intelligence (AI), where the growing sophistication of machine learning has the ability to streamline any workplace.
Alongside many other leading enterprise messaging apps, Flock has embraced artificial intelligence by integrating bots to automate tasks within work groups. This allows users to centralise their ‘to-do list’ through one channel, with the bot providing reminders on upcoming tasks and notifying groups about workflow actions.
This is just the beginning for AI. The future will involve bots that automatically schedule appointments when a request comes through or that book taxis after you’ve finished your meeting. Moreover, machine learning allows bots to learn from past conversations with users, enabling them to send emails that mimic the language used by an employee. Bots of the future will help people work smarter and increase productivity by helping knowledge workers focus on tasks that explicitly require their time and expertise.
In the future AI will also help to arrange meetings. Agreeing on a date and time often requires a great deal of organisation, time and coordination. With the introduction of AI, users will be able to save time as bots avoid any potential pitfalls and can make informed recommendations tailored to your business needs. When further technology advancements are made, Virtual Reality (VR) will also be used to bring colleagues together in a virtual meeting room and hold virtual meetings. This new way of conducting meetings will aid collaboration across an increasingly distributed workforce that is choosing to work remotely and out of the physical constraints of a traditional office.
By 2030, not only will AI and VR have become an essential component across many enterprise messenger platforms, but the Internet of Things (IoT) will also transform how we communicate, work and operate our personal and business lives.
The enterprise messaging market is developing parallel to the needs of its users. As enterprises have varying user requirements, the best communication platforms will use the latest technologies to solve customers’ pain points in different ways. So, as AI, VR and IoT technologies develop, enterprise messaging services will need to adapt and extend to provide the cutting edge their customers demand.