Recruitment has already started at Fusion, which has just opened its third building in the city, with further job creation is expected in 2016.
Fusion’s Sunderland branch recently won the Crowning Glory - Contact Centre over 250 seats title at the prestigious North East Contact Centre Awards and also won the Community Champions awards.
Sarah Burns, director of Fusion, said: “With over 175 contact centres in the North East we were up against some tough competition.
"This is a great reflection and credit to everyone working at Fusion and the wider BGL Group. I’m very proud.”
The Community Champions award recognises the hard work the centre carries out as part of the BGL Group’s commitment to corporate social responsibility (CSR).
BGL’s national five year strategy for CSR aims to raise £3m between 2012 and 2017 for global, national and local good causes.
Councillor Harry Trueman, deputy leader of Sunderland City Council, added: “I want to congratulate Fusion for its fantastic performance in the awards and putting the spotlight on the hard work that Sunderland’s thriving contact centre does – both for its clients and within the community.
“It is great news that the Sunderland offices are recruiting and we look forward to hearing about the company’s further job creation plans for the New Year as it confirms new contracts with clients.”