BT to recruit new contact centre staff in South Tyneside

BT to recruit new contact centre staff in South Tyneside

BT has announced plans to recruit around 50 new people at its state-of-the-art building on Harton Quay in South Shields, as part of national plans to employ 1,000 new contact centre staff across the UK.

Recruiters are looking for applicants from across South Tyneside and the wider region to work in sales and customer service roles within the North East contact centre.

Successful applicants will be working one-on-one with customers from across the UK, answering calls and providing them with information and advice on which BT products will best fit their needs.

Libby Barr, managing director of customer care at BT Consumer, said: “This latest recruitment is part of our commitment to provide the best possible service for our customers.

"It is a great opportunity for people to develop a career with one of the UK’s leading companies at a particularly exciting time.”

BT’s consumer division has already filled an extra 1,000 roles in its UK contact centres and is in the process of recruiting a further 1,000 before April 2017.

“By the end of this year, BT Consumer will answer more than 80 per cent of its customers’ calls in the UK and this means we need more people in our UK contact centres,” adds Libby.

This latest recruitment will increase BT’s involvement in the regeneration of South Tyneside, supported by the BT South Tyneside strategic partnership between BT and South Tyneside Council.

Cllr John Anglin, lead member for regeneration and economy at South Tyneside Council, said: "This is fantastic news for South Tyneside.

“It is wonderful to see such a large and successful employer choosing to expand its operations in South Shields.”

Farooq Hakim, BT’s regional director for the North East, added: “BT has a long history of being one of the largest private sector employers and investors in South Tyneside and in the North East as a whole.

“It is great news that we are now able to carry out this latest recruitment to further strengthen our presence here.”