Bill Free Homes, based in Durham City, triumphed at The Estate Agency of the Year Awards (ESTAS) 2016, sponsored by Zoopla Property Group.
The event, which was hosted by TV's Phil Spencer, is unique in the industry as all of the winners are decided based on the strength of their customer feedback.
Bill Free Homes’ clients overwhelmingly gave the thumbs up for the second year running, as the team retained the two Gold ESTAS they won in 2015 for Best North East Lettings Agency: as voted for by landlords, and Best North East Lettings Agency: as voted for by tenants.
The agency’s new sister company Elvet Estates, which launched last year, is following in its sibling’s successful footsteps by being crowned the Best Estate Agency in County Durham and scooping Silver in the Best North East Estate Agent category.
Director of Bill Free Homes, Sean Lawless, said: “We’re thrilled to retain our Gold awards at the ESTAS this year – and we’re delighted that our newest venture, Elvet Estates, is receiving such positive feedback and has achieved two major accolades in its very first year of business.
“This is the only ceremony which puts our customers directly in the judge’s chair and asks them to deliver detailed opinions about us, so it means a great deal to know that they appreciate what we offer.
"We’re very proud of the personal, efficient service we provide, and our three awards are a testament to our dedicated staff who work tirelessly to deliver the best possible standards of service to both of our client bases – landlords and tenants.
“We’re now determined to improve our service even further, to ensure we stay at the top of the tree in such a competitive market.”