Nomad Digital, which provides passenger connectivity solutions to the railway industry, has signed a new contract with CrossCountry to provide its digital train technology and associated services to its passengers.
The agreement affects 58 Voyager trains, five High Speed Trains and 29 Turbostar units, with the installation of Nomad’s systems due to start this winter.
The train operator runs services from Scotland to Cornwall, the North West to the South Coast and between Wales and East Anglia, and passengers will benefit hugely from a robust on-board WiFi network that gives them the flexibility to stay in touch with work and friends en-route.
This multi-million-pound agreement will continue up to 2020 and contributes to CrossCountry’s digital rail strategy to offer its passenger leading technology solutions that enhance the journey experience.
CrossCountry passengers will benefit from the latest technology platform which will provide secure, robust delivery of free on-board WiFi connectivity, affording them the opportunity to work or play while on the go.
An important part of the scope of the partnership is Nomad’s provision of technicians on the ground, providing dedicated engineering maintenance expertise in the unlikely event of any connectivity issues. While Nomad’s central customer service centre in Newcastle provides additional ancillary support. This long-term customer support agreement presents CrossCountry with a framework to deal with future upgrades and installations across their fleet.
David Owen, Nomad’s regional sales director (UK & Ireland), said: “Building on a partnership with CrossCountry of more than five years, it’s a real show of faith we have been selected to continue providing them with our connectivity system. We accompany our customers for long periods of time through the challenges of the technology evolution, becoming their strategic technology partner of choice. Our resilient high-performance communications architecture is scalable, offering CrossCountry flexibility to add in further applications over time – whether those are passenger information services, CCTV or other vehicle monitoring systems.”
Welcoming the new agreement, CrossCountry’s commercial director, Ben Simkin, said: “With our trains travelling the length and breadth of Britain, it was important that we secured a partner that could deliver a robust and reliable WiFi solution. Good WiFi is now an expectation when people travel, and with some of our customers travelling hundreds of miles on their journeys they want to feel as connected on the train as they do at the office or home. Nomad’s technology, along with its dedicated support services, make them the ideal partner for CrossCountry to ensure our customers get the best experience on their journey."
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