Allay's Newcastle offices
Newcastle-based Allay is investing £350,000 to accommodate its growing workforce, as it seeks to create a further 25 jobs by the end of the year.
A recruitment drive, which is set to continue into 2018, has seen the company move into a new floor at its North East headquarters in Generator Studios.
The firm now employs 120 people across the second and third floor’s combined 12,000 sq. ft. space, with a further 104 staff based at Allay’s office in the North West.
In October, 15 new appointments joined the Newcastle office across areas including web development, customer service, business support, case handling and sales to support the PPI claims arm of the business, which has seen enquiries rocket since the recent introduction of the PPI deadline by the Financial Conduct Authority (FCA).
The firm is still creating new jobs in marketing, customer service, case handling, business support, contact centre and outbound sales.
Formed in 2015, Allay provides processing and technology systems to the claims management industry via its web and app-based processing platforms, and has handled over 2 million claims to date.
The company expects demand for its PPI claim services to continue until August 2019 with revenue carrying through to 2023, more so since the introduction of the recent Plevin ruling, allowing some consumers whose claims have been rejected before to try again.
Steven Bell, managing director at Allay, said: “Following a strong start to the year we’re fortunate to have continued consistent performance, creating further job opportunities in and outside of the region, which has enabled us to expand our presence in Generator Studios.
“Whilst maintaining growth, a large focus for us this year has been preparing the business for the PPI claims deadline, both managing huge demand now and planning for beyond August 2019.
“The claims deadline has led to a recruitment drive, but these are long-term jobs as we’re already looking into new products and services that can benefit from our claims services from miss-sold payday loans to home improvements, meaning a positive future for consumers.”