Kevin Brown of Pacifica Group
The leading home services group is anticipating continued growth in 2018 after reporting a record year.
Pacifica Group, which is headquartered in Houghton le Spring, saw turnover rise to £27.2m in 2017, up from £24.2 in 2016.
The company also saw its headcount exceed 480 after securing an eight-figure contract with energy supplier npower.
Pacifica was also boosted by the acquisition of a number of businesses during the year, including domestic and white goods repair firm Megan Technical Services.
Now, looking forward, the group is expecting to increase the number of completed service calls it handles to 230,000 from the its current 200,000 annual average.
The group comprises of Pacifica Home Services, Pacifica Appliance Services and UK Warranty. Its flagship brands, 0800 Repair Gas and 0800 Repair, form as part of Pacifica Home Services and Pacifica Appliance Services.
Kevin Brown, group managing director of Pacifica Group, said: “It has been a record year for the Group, which bodes well for the future of the company as we gear up for further expansion.
“It is a testament to the hard work of our field-based engineers, back-office teams and management, who have dedicated themselves to providing a continued high level of customer service to our clients.
“This has led to the delivery of more work and projects to our customers, as well as securing significant contract wins.
“The group’s strategy for expansion is progressing well and we are expecting another strong year ahead, buoyed by further improvements to our processes and infrastructure, which will improve efficiency and interaction with customers, and strengthen their overall journey with Pacifica Group.”