Well run pubs and off-licences can be a benefit to their local communities whilst poorly run ones can be a dash on the quality of life for those living in or visiting an area.
Pubs and off-licences require a manager who has passed an accredited qualification and in order to ensure that licensees received the best quality training that targets the issues that are most important in Hartlepool.
Hartlepool Borough Council’s Licensing Team has become an accredited examination centre with the Trading Standards & Licensing Manager as the Nominated Tutor. Licensees who attend a training session receive a nationally recognised and accredited
Level 2 qualification but also receive valuable advice on how to operate their premises from a local perspective – focusing on issues that are most relevant in the town.
Similar training is also offered to ‘frontline’ staff who can obtain a Level 1 qualification in Responsible Alcohol Retailing and the Council’s Trading Standards Team has developed an ‘Under-age Sales’ quiz for staff to ensure they understand their obligations with regard to alcohol sales to children.
When new licensed premises open, or where the management changes, the Licensing Team aim to personally visit the premises within 30 days to discuss the licence and ensure that the new owners fully understand their obligations and responsibilities.
This helps ensure that licensees can run their premises well and reduces the need for enforcement at a later stage. Commenting on the training, advice and support they received from the Licensing Team.
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