Allay is looking to boost its Newcastle call centre team on the back of growing demand for its services.
The company currently employs 20 call centre staff at its headquarters in Trafalgar Street, Newcastle, but is now taking on an extra 80 permanent employees, increasing the firm’s workforce to 240 across its centres in Newcastle, the North West, and Wales.
Allay is now working closely with fellow Newcastle-based company Solutions Recruitment, to identify and train suitable candidates to work exclusively on the PPI side of the business, which is expected to see particularly strong growth with a June 2019 deadline being proposed for people submitting such complaints.
Steven Bell, Allay’s managing director, said: "Our business is growing at a fast pace, and we need to boost our call centre workforce to cope with the additional demand and ensure we continue to deliver an excellent service.
"Eighty staff is a lot of new roles to fill, and Allay is pleased to be working with Solutions Recruitment to this end. They are an experienced company in this field, a fellow Newcastle-based business, and have an impressive record for recruiting professional and reliable people from this region.
"Here at Allay we try and work with as many North East businesses as we can."
Andrew Mears, a director at Solutions Recruitment, said: "We are delighted to be working with Allay on the next phase of their expansion. Allay are a significant employer in Newcastle city centre and Solutions Recruitment are an experienced player in temporary and permanent staffing. We make a formidable team.
"The trust Allay is placing in us is a testament to the great service and commitment we are known for providing to both our clients and candidates.
"We are looking forward now to building a good relationship with Allay and supporting their ambitious growth plans."