The latest recruitment drive has included the hiring of more than 40 engineers and 5 apprentices in the North East to help install new lines and fix faults more quickly. The new recruits are also working on rolling out fibre broadband to more households and businesses.
The latest Openreach recruits are based in Wallsend, Hexham, Berwick, Durham, Sunderland and Hartlepool. This latest drive is part of a nationwide initiative, which has seen Openreach employ 5,000 engineers and more than 700 apprentices across the UK in the last three years.
Openreach publishes regular customer service performance data on its website, showing how it delivers against a range of service targets, including standards set by the regulator, Ofcom.
A significant number of jobs have been taken up by ex-service men and women - continuing the company’s long-standing relationship with the UK Armed Forces. The business is also keen to further increase diversity in the workforce, including the recruitment of more female engineers.
Openreach recently joined forces with other technology firms to create mentoring scheme, Step into STEM, which encourages schoolgirls to pursue Science, Technology, Engineering and Mathematics careers.
Clive Selley, chief executive of Openreach, said: "Improving the service that we provide to customers is my number one priority, and these new engineering recruits will be helping us connect more people on time and fix faults faster.
"Openreach is already rolling out superfast fibre broadband and is helping the Government achieve its aim of reaching 95 per cent of UK premises by the end of 2017. As we take the UK beyond superfast, many of these engineers will also be helping us get ultrafast speeds to up to 12 million homes by the end of 2020.
"We’re making big investments to build and maintain our network, but we recognise there’s much more to do and we want to attract the very best people to help us on that journey."
Farooq Hakim, BT regional director for the North East, said: "This latest recruitment represents another major investment by BT in the North East as a leading employer and provider of essential services.
"New recruits are now embarking on exciting careers in a fast-moving industry, which is making a major contribution to the future success of the North East."
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