Boasting over 30 years’ experience in the IT industry, Amicus provides tech support and holistic solutions to healthcare, regulated industries and blue chip corporates.
Amicus ITS’s Newcastle operation, which will be based in Brunswick Village, is an extension of its UK footprint nationally and complements the company’s existing technology support operations globally.
Steve Jackson, managing director of Amicus ITS, said: “Opening an office in Newcastle comes at a really exciting time for us.
“We have just completed investments into two leading data-centric UK technology firms offering business intelligence and big data analytics, plus data protection and replication solutions on top of our advanced cyber security services, FoxcatcherTM and Amicus ViperTM which were launched earlier this year.
“There is a real desire from our customers to have trained technical support from a single point of contact. Our service desk staff do this very effectively and we look to continue this good practice with our new service desk team in Newcastle.
“We assessed 13 locations across the UK and I believe Newcastle is a natural home for our new service desk hub. There is a great work ethic here and a unique, vibrant energy that we are keen to tap into. The city’s apprenticeship schemes are the best I’ve seen.
“The initial team of apprentices and Service Desk Analysts we’ve just recruited, in conjunction with QA, will be well trained and prepared to manage our customer’s ‘Any Place, Anywhere, Any Device’ workplace scenarios.”
Amicus were supported in their move by Invest Newcastle, a service delivered by NewcastleGateshead Initiative on behalf of Newcastle to attract and secure new investment and jobs for the city.
Catherine Walker, inward investment director at Invest Newcastle, added: “Amicus ITS are leaders in their field. It’s a great boost for the city to have them join our brilliant technology sector, and bring more jobs into the region.
“We’ve been delighted to support them in their move and are working with them to embed them into the business community here. We look forward to working with them going forward and helping them to realise their ambitions for growth.”