New Swinton HQ is ‘a symbol of its commitment to the North West’

New Swinton HQ is ‘a symbol of its commitment to the North West’

Swinton Group’s new Manchester headquarters and customer contact centre is a symbol of its commitment to the North West, according to chief executive Gilles Normand.

Swinton Group has announced plans to move its Manchester headquarters and customer contact centre to a prestigious new city centre location.

The UK’s largest high street insurance broker has signed a lease for the whole of 101 Embankment, a state of the art development across 10 floors, currently being built on the site of the historic Manchester Exchange station.

Swinton is one of Greater Manchester’s largest private sector employers, and the investment in new premises will help the firm bring its Manchester-based head office and customer-facing teams into the same location for the first time.

Gilles Normand, chief executive of Swinton Group, said: “The new location is a symbol of our commitment to the North West and demonstrates our intention to remain close to our roots and invest in our local community as we approach our 60th anniversary in 2017.

“Bringing all of our Manchester-based support teams and contact centre colleagues together under one roof will allow for much greater flexibility to deliver great customer service. The move to a new site is a milestone in our drive towards a bold and modern Swinton by re-shaping the way that we work.

“It’s about building a sustainable, multi-channel business model that makes things easier for our customers and delivers excellent service, whether they choose to interact with us face to face in branches, over the phone or online.”

Swinton, which was founded almost 60 years ago in Salford, serves 1.6 million customers and offers insurance cover for personal lines and commercial needs.

As part of the move to Embankment, more than 1,000 employees will relocate to the new site from its existing city centre sites on Whitworth Street and Great Marlborough Street.

Situated in Salford and overlooking Manchester Cathedral, the development offers 360 degree views of the city centre and surrounding areas.