What does your role include?
I am the Hospital Director at Spire Manchester Hospital. I head up an excellent team of clinical and non-clinical staff. With the support of a senior management team, I oversee all activities in the hospital from ensuring the highest quality patient care to implementing new procedures in our operating theatres and extensive diagnostic facilities. Our common goal is keep our patients at the heart of everything we do.
Spire Manchester Hospital is currently having the most exciting time in its history with the commissioning, building and relocating to a brand new purpose-built hospital in Didsbury. With enhanced facilities and incorporating some of the most up-to-date technologies, this is a fantastic project to be leading.
What is it the company does?
Spire Manchester Hospital is part of Spire Healthcare, a private hospital group with 38 hospitals, 12 clinics and two specialist care centres across the UK. We provide healthcare for the people of Greater Manchester and beyond. Incorporating a wide range of medical and surgical services, we offer patients fast access to expert consultants and a team committed to delivering excellent clinical outcomes and delivering the highest quality experience for our patients.
Give us a brief timeline of your career so far – where did you start, how did you move on?
I have run private hospitals across the company for the last 25 years, having started off as an accounts manager in a Lancashire hospital. I have always been interested in healthcare management. Following a stint in London, I moved back to Lancashire to work at Euxton Hall Hospital, Chorley.
To-date I have managed 14 hospitals, with 5 of them being in Lancashire and had the pleasure to open one from new, so our new Didsbury facility is very exciting, as it will be one of the largest outside of London and Spire’s flagship location.
What do you believe makes a great leader?
I believe being approachable and listening to people makes a good leader. Recognising potential in staff and ensuring they feel supported and encouraged to progress. I think making people feel valued means you really get the best out of them.
What has been your biggest challenge in your current position?
In April 2015 we broke ground on building the new Spire Manchester Hospital on Princess Road in Didsbury. This is the biggest single investment that has been made in Spire’s history and it is my team and I who are making this happen. Every detail from the new equipment, to providing new services for our patients, down to the décor has been decided by our team, using our vast experience in the industry. All this while running the existing hospital in Whalley Range!
How do you alleviate the stress that comes with your job?
Outside of work, I enjoy spending quality time with my family, our Golden Retrievers and close friends. In 2015 I qualified as a pilot, so when I get chance I love to get out and fly and take in the views of our wonderful countryside.
When you were little, what did you want to be when you grew up?
I really wanted to be a pilot when I was a child, so it is great to do it for fun.
Any pet hates in the workplace? What do you do about them?
People who view a problem with a glass half empty! In these situations I like to take the time to show them how to overcome the problem and to find positive outcomes.
Where do you see the company in five years time?
Spire Manchester Hospital has a really bright future. I see us continuing to deliver outstanding care to our patients and increase the innovative services we offer. The goal is to continue to grow our excellent clinical services in Didsbury, together with our catchment area and keep developing our people to be the premier provider of healthcare in the area.
What advice would you give to an aspiring business leader?
Know your industry inside out! There is no substitute for starting at grass roots and being part of a team. Take a genuine interest and commit time to knowing the detail along with the big picture. Always earn respect and never demand it and encourage your staff to give you honest feedback, we can always learn!