What does your business do?
Cudoni is, put simply, the easiest way for busy people to sell their unwanted luxury items. Our business model is built around customer service, with each person treated as a VIP. In the first stage, our representatives will organise a time and place for collection - completely at the customer's convenience. Each customer is also assigned a personal account manager, who will collect market valuation data from global sales channels, which is in addition to our in-house market research. Then, our representatives will continue with the selling aspect of the service which covers everything you can imagine: from professional photography in our studio to customer enquiries, safe handling, shipping etc. All the customer has to do is sit back, relax and reap the rewards. In addition, we generate higher earnings for customers, an average of 30% more than they would achieve if they sold items on their own.
How has 2017 been for you?
We've had a fantastic year. Not only have we grown Cudoni substantially, but we've been recognised in the press as one of the best resale sites in the world (Telegraph) and were featured in Forbes, after only re-launching the business this May! We've also doubled the size of our team and just closed the deal on a six-figure investment provided by the Founder of Capital One / Chairman of Octopus Investments and the CEO of Vita Coco, amongst others.
What was your greatest success?
In the past six months, the business has seen a tenfold growth in revenue and we've increased our customer database sevenfold. It's difficult to point any individual successes that have contributed towards this result because good performance is about consistency. However, our main focus is our customers. Going into the festive period, the demand for our service has been unprecedented; Cudoni has helped more people successfully sell their items, but we've also developed our connections. We want to make people's lives easier by pushing beyond just simple customer service. Interestingly, our reviews have reflected our commitment to the first-class service, which one customer in particular described as "faultless".
And your greatest challenge?
The demand for our service has grown exponentially and fulfilling demand has been the greatest challenge. As a result, we had to expand our team with new talent, which has been the most interesting task thus far. They needed to understand our core offering and what makes Cudoni special so that we could continue to maintain and develop our high standards. But, it's been a pleasurable experience too; we've welcomed ten new team members, each of whom brings something different to the table. Equally, they're all bright, with a positive attitude and hunger to grow the business with us. In addition, we've put necessary training procedures in place to make sure that our team members really thrive.
What do you think 2018 will hold for you?
Next year is all about expanding our work nationwide. Currently, we have a strong focus on sellers in the Greater London area, but we recognise that there is a demand for our service all over the country with people eager to use a convenient and easy avenue to resell their luxury items. We also plan to launch our own marketplace, with exciting investment news to be released in a few weeks. This will allow us to bring together sellers and buyers under one roof, and improve the experience for both parties.
How will you spend Christmas and the New Year?
I'm originally from Manchester, so I'll be heading home to catch up with my family, eat good food and celebrate the end of a fantastic year, as well as the beginning of a new exciting chapter.
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