Following a multi-million pound increase in business from contract wins, the firm, which currently operates from Doxford International Business Park, has pledged to increase its work force and invest a six figure sum in the development of a second centre in the city.
Graham Stein, contact centre managing director at Parseq says: “We have a fantastic team in Sunderland and their hard work and loyalty has created the platform for new contract wins and further employment opportunities in the north east.
“Our people are without question one of our most valuable assets and a main contributor to us retaining 100 per cent of all the clients we acquired with the business back in 2014 in addition to a catalogue new contracts we have introduced since.
“We are delighted to announce our continued investment in Sunderland’s rich workforce and business network.”
Parseq, which currently employs more than 2,500 people nationally, has pledged to invest more than a million pounds to develop the careers of worked based in Sunderland and its other UK offices in Glasgow, Rotherham, London and Brighton.
Chief executive officer, Tony Strong adds: “Parseq’s success is driven by our ability to attract and retain the best talent, to achieve consistent profitable growth, demonstrate operational excellence and putting the customer at the heart of our business.”