Powerdial Services is a provider of business collaboration and ICT solutions and services to dozens of well-known national and international brands, as well as many others across the North East.
Having seen revenue grow by 40% over the last year, as well as increasing staff numbers by 30%, it is now reaping the benefits of investing in its workforce.
The County Durham business recently set up its own technical apprenticeship programme to ensure it has the skills required to support this continuing growth.
The new technical apprenticeship programme is running alongside its existing financial apprenticeship programme, and Paul Farn, Powerdial’s managing director and co-owner, is encouraging other regional businesses to make full use of the IT skills that local young people have to offer.
He said: “No matter what level of academic achievement young people leave education with today, they’re all far better equipped to utilise business related technology than previous generations could have dreamed of.
“North East businesses should be making the most of the opportunities this presents for both themselves and these young people, and we’ve created our new technical apprenticeship with doing just that in mind.
“Powerdial’s workforce has now grown to 17, with more jobs expected to be created as a result of its continuing growth, and it is about to deploy its first cloud-based multi-channel contact centre into one of the UK’s largest corporate contact centres.”
The management team at Powerdial has also praised the positive impact of a six figure investment secured from the Finance for Business North East Growth Fund on the speed of its evolution.
Powerdial worked with regional fund management firm NEL Fund Managers to secure the Growth Fund investment in late 2014, which was brought in to cover the growth capital requirements of its business plan. Farn added: “Over the last two years, our relationship with the NEL team has been great, and we regard them as business partners who are just as interested in our success as we are. “The Growth Fund investment we secured has helped us get much further that we’d otherwise have been able to by now, and our aim is to keep building on the momentum that it has helped us create.”
Farn added: “Over the last two years, our relationship with the NEL team has been great, and we regard them as business partners who are just as interested in our success as we are.
“The Growth Fund investment we secured has helped us get much further that we’d otherwise have been able to by now, and our aim is to keep building on the momentum that it has helped us create.”