Fulcrum expands Scottish offering

Fulcrum expands Scottish offering

Yorkshire-based utility infrastructure provider Fulcrum expanded its service delivery offering in Scotland after seeing the success of its new model in England and Wales.

The Sheffield business, which services, designs and delivers gas, electricity and water pipelines and connections, rolled out its new model in England and Wales in 2015.

Since the arrival of the new delivery model Fulcrum has seen company profits of £4.3m, up from £0.6m, and customer satisfaction levels at the highest record.

The firm has also increased its order book by 11%.

Now, a direct delivery teams has been recruited in Scotland to manage all elements of its utility projects.

Martin Donnachie, chief executive officer of Fulcrum, said: “Fulcrum’s highly skilled direct workforce will create an even more powerful platform to deliver continued growth through customer-focused operations in Scotland.”

The new direct delivery teams were launched at Fulcrum’s new depot in Cumbernauld where the teams were given an insight into the organisation’s strategy, took part in a range of training exercises and met new colleagues.

Martin Donnachie, continued: “Since the introduction of the direct delivery model in England and Wales, Fulcrum’s customer satisfaction levels have hit record highs, confidence has grown and the company has increased its capacity.

“Expanding the model to Scotland is the next logical step for Fulcrum, creating a more agile and responsive team for our Scottish operations.”

 

 

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