The opening of the 'penthouse' at its current contact centre and the opening of a second site planned in 2017 is expected to create 200 new jobs.
The extension is due to an increased demand for its omni-channel customer services and forms part of the company’s ambitious growth plans.
Dino Forte, managing director and founder of Ventrica, said: “We have attracted a number of new high profile B2C and B2B brands this year who are part of a wider trend of organisations that are looking to outsource non-core services.
“The investment in our new penthouse suite is to meet both the increased demand from existing clients but also to accommodate our future expansion.
"The whole area of customer experience and sales is becoming more complex and companies now recognise that using a specialist third party makes perfect sense, as they often do not have the expertise, capacity or infrastructure in-house.
“At Ventrica we focus mainly on customer management and have invested heavily in both our people and environment so we can attract and retain the right calibre of talent to provide exceptional customer service and sales management across multiple channels, time-zones and languages.”
The new roof-top wing takes the business skywards, providing the customer management specialist with a total of 19,000 sq ft of designer contact centre space with stunning views over the Thames estuary.
The whole centre has 330 seats and will house a workforce of up to 480 full and part-time staff across a 24/7 period, up from 280 currently.
An additional site at another location is also part of the company’s future strategy over the next 12-18 months, and will ultimately add a further 300 seats to the operation.
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