L-R Michael Berger and Gregor Hofer
Machine learning company Speech Graphics is embarking on a rapid growth strategy following the launch of its new software platform, first featured in video games Gears of War 4 and Call of Duty WWII.
The company has seen turnover rise 33%, hitting £800,000 in the last year. It has also has increased its workforce by nearly a third in this time.
The company specialises in lip-sync and facial animation, working with six out of ten global animation studios, including Microsoft, Warner Bros, and Activision.
Now, thanks to advances in artificial intelligence (AI) and speech technology, Speech Graphics is expanding operations into financial services and healthcare.
The company is developing a cloud communication platform, designed to easily integrate a visual conversational AI into mobile, IoT connected devices and web applications for the Intelligent Virtual Assistant (IVA) market that will bring the emotional connection currently lacking into customer service.
Dr Gregor Hofer, the CEO and founder of Speech Graphics, says: “The Intelligent Virtual Assistants (IVA) market is expected to see a massive increase over the next few years, from $750m to an estimated $12.28bn by 2024.
“Our track record in the games sector and our recent transition from a service company to a SaaS business model puts us in a powerful position to be able to grow the company.
“Today the consumer expects round the clock customer service. Intelligent Virtual Assistants may seem like the answer but we also expect service with a smile. A smile you can believe in.
“Unfortunately avatars often negatively impact customer experience because they lack emotion. Achieving real-time delivery of conversational AI is hard, especially when combined with high-fidelity animation. It requires expertise in voice networking, visualisation, emotional analytics and speech-technology.”
Speech Graphics cutting edge software will allow every AI and every person to have their own avatar, leading to ubiquitous avatar communication and giving a new, more emotional and engaging, voice to the face of customer service.
The Speech Graphics software as a service (SaaS) platform will make it straightforward for developers to implement engaging conversational AI solutions across a wide spectrum of vertical markets.
By allowing businesses to licence this software, brands will imprint their own identity upon an emotionally aware, virtual assistant that will have the ability to interact directly with customers during self-service interactions from bank balance enquiries or money transfers, to daily conversations between healthcare professionals and patients.
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