Contact centre Carpeo is set to create 300 jobs in Newport over the next five years after receiving support from the Welsh Government.
Carpeo Business Process Outsourcing has launched a new division, Carpeo Estates Planning, to demystify the wills and funeral planning process by making more affordable solutions available to people across the UK.
The new business will be based at a new contact centre in Newport where it plans to create 300 jobs with support from the Welsh Government.
The FCA-regulated organisation currently employs 250 people in Swindon and is opening the new branch at Cleppa Park, Duffryn.
A location in Teesside was under consideration for this project but funding support from the Welsh Government secured the investment for Wales.
The centre will open in June and the business is actively recruiting 24 employees at all levels for its launch date, rising to 60 by end of the year and 300 by 2022.
Economy secretary Ken Skates said: “This is Carpeo’s first investment in Wales and I am delighted the company is joining a growing and vibrant sector that employs more than 30,000 people in over 200 centres in Wales.
“Carpeo has ambitious growth plans with the potential for further future investment in Wales and I welcome their plan to open this new business in Newport that will create a range of jobs and training opportunities for local people.”
Carpeo Estate Planning’s CEO Mike Minahan added: “Having sat on the board of the Welsh Contact Centre Forum for the past 15 years, I know that Wales has a range of competitive advantages to offer contact centre businesses.
“The quality of people available and their experience of working in a regulated services market is a huge pull. On the softer side, the Welsh accent is sympathetic and consoling, particularly important in our market.
“We’re hugely proud to be bringing these well-paid roles and good employment opportunities to Newport.”
Sandra Busby, managing director of the Welsh Contact Centre Forum, said: “This announcement is further evidence of the attraction of Wales as a home for some of the most Innovative contact centre businesses around. Over the past two decades our role has been to build up Wales as the destination of choice for organisations that want to run a successful contact centre.”
Carpeo’s turnover grew to £9.4m this financial year with plans to rapidly increase to £20m over the next four years, by expanding into Wales and potentially other areas of the UK.
Carpeo Estate Planning has partnered with Hugh James, the UK’s largest provider of will writing Services; Golden Leaves, the market leader in the provision of funeral plans, and professional advisory firm Broomfield & Alexander.
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