Kelly Bolderson, managing director of Glamorgan Telecom
Glamorgan Telecom managing director Kelly Bolderson gives BQ an insight into her career so far and tells us how she worked her way up to lead a management buyout of the firm in 2015...
What is it the company does?
Glamorgan Telecom Ltd has been providing telephony solutions to the South Wales and South West business market place since 1993.
The company supplies, installs and maintains communications systems for SMEs in Wales and South West England, and is now one of the leading providers and installers of business to business communications and network services in the region.
What does your role involve?
I oversee the day-to day running of the business with a particular emphasis on business development, especially with our expansion strategy in progress.
I also work closely with my management team to make sure that the business continues to grow by way of developing our processes and services, as well as our customer relations.
It’s my job to make sure that the business is always moving forward with new developments and approaches and to make sure our existing customers are getting the best service and support in the market.
Give us a brief timeline of your career so far – where did you start, how did you move on?
I started my career with Glamorgan Telecom in 1994, I was 17 when I joined the company in a part-time role, as I was preparing for university.
I ended up staying at the company and 10 years later I worked my way up through the company into the position of managing director.
When I first joined, I was primarily responsible for putting in place many of the processes that allowed Glamorgan Telecom to scale its operations; sales and telemarketing, customer support, and project management.
After heading up many of the departments I moved into the position of managing director in 2003 and then in 2015, I was part of a management buyout that saw me become the majority shareholder.
What do you believe makes a great leader?
Someone who is courageous, determined, has a clear focus, can nurture other people and is honest.
What has been your biggest challenge in your current position?
My biggest challenge in my current position has been my involvement in a heavily geared MBO during a difficult financial period.
How do you alleviate the stress that comes with your job?
Breathe deeply! Stop to look around and take a moment to reflect on a few positives before tackling whatever has caused the stressful situation.
When you were little, what did you want to be when you grew up?
A lawyer, barrister, something within the legal sector.
Any pet hates in the workplace? What do you do about them?
Yes, lots. One being people who email you when they are sitting opposite the other person. Also, people who believe they know it all because they have worked somewhere for a long time. You can never stop learning.
Where do you see the company in five years’ time?
We see Glamorgan Telecom as the leading telephony solutions provider in South Wales and South West England.
With our growth strategy in place we want to ensure that we achieve our goal by providing an unrivalled solutions portfolio within the regions, and we want to continue offering greater client support through our after sales team.
We have an acquisition plan which will see us move into other marketplaces that are in line with what we currently do to offer a more customer centric approach.
What advice would you give to an aspiring business leader?
Be yourself, never hide who you truly are. Anytime is a good time to start a new business and pursue your dream, surround yourself with great people it really does make all the difference.
What do you wish someone had told you when you started out?
Not everything works. I wish someone had pointed that out to me years ago, I have in the past been guilty of spending to much time try to get something to work when it was evident I should have moved on to the next idea. Failing is sometimes part of the course and you really do learn a lot from it.