Gareth Rees Jones, MD of UpriseVSI
An increase in demand, new client wins and expansion into new sectors has resulted in a 43% increase in revenue over the past year at online booking and scheduling specialist, thinkBooker.
The brand is a product of Cardiff-based web development and technology company UpriseVSI. thinkBooker has become a key channel for the overall business; growing from 10% of the UpriseVSI total revenue in 2016-17 to 30% in 2017-18.
Originally developed for the likes of Manchester United, Juventus and Fulham FC Foundation’s soccer schools, the system is also used by the Welsh Rugby Union and NFL franchise, Jacksonville Jaguars.
thinkBooker has also been appointed by The Football Association of Wales (FAW) Trust to develop an online booking system for facilities including pitches, meeting and conference rooms at Dragon Park, the Wales National Football Development Centre.
The business has grown and diversified its software over the past twelve months, including projects in the retail sector such as a personal shopper and scheduling system for Browns Fashions stores in London. The software will also be integrated into a wider UpriseVSI digital development project for leading men’s formal clothing company Dyfed Menswear, allowing customers to book appointments for fittings at its five stores.
Demand from existing customers has also been a major contributor to thinkBooker’s revenue growth. Newport-based Retail Merchandising Systems (RMS) has been working with thinkBooker since 2016 on the ongoing development of an innovative staff scheduling system, which has helped it secure major contracts with several large retailers.
Gareth Rees Jones, managing director of UpriseVSI said: “We set out at the start of this financial year to increase the number of thinkBooker projects and recurring revenue and to expand into new sectors and I’m pleased to say that we’ve achieved that. There is strong demand and recognition amongst brands that they have to provide their customers with a convenient and personalised customer experience and a major element is allowing them to book services or experiences online at any time and from any device.
“Also, by collecting personal data, preferences, lifestyle information and even things like clothes sizes, which the thinkBooker system does, allows a company or brand to personalise the customer experience, which is proven to increase sales and loyalty. At the same time, companies are looking for efficiencies including saving time and money on manual admin and scheduling tasks and increasing the reliability and quality of the services that they deliver. The tools available within the thinkBooker systems have the proven ability to achieve this and, of course, it provides UpriseVSI with a powerful addition to our overall web development and digital applications portfolio.”
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