Describe your role in no more than 100 words.
Day to day I am involved in meeting customers, understanding business problems and demonstrating what IT can do to deliver value and improve productivity. Other responsibilities include setting priorities on the overall direction of the business, setting the expectation in each department and to promote a productive environment to work in.
What is it the company does?
We give peace of mind and are trusted by our customers to deliver high performance and reliable IT systems together with ongoing proactive support, remote monitoring and strategic advice.
We are sector focused and work mainly with law firms, accountancy practices and some professional businesses where the IT is of upmost importance. Whether the customer has a system at their office, in the cloud or a mixture of both we are consultative to find the best solution on cost, performance and flexibility.
Where did you start your career?
I worked for a legal software supplier as an apprentice engineer.
Give us a brief timeline of your career so far.
From 1997 to 2007 I worked as an Apprentice Engineer to Director of Managed Services for the legal software supplier I started at. When that business was bought by a Plc in 2006 I remained for a short while then left and formed P2 Technologies in 2007 with a former colleague.
What do you believe makes a great leader?
Focusing on the business idea and enthusiastically sharing that with the team so they can believe in it with you. Having realistic targets, nurturing and training staff to deliver that goal and to promote and celebrate success whilst improving from problems is also important. Everyone in the business has a responsibility to give our customers a first class service, using the best tools and having the best environment to work in.
What has been your biggest challenge in your current position?
Service is our product and finding personable and technical staff to serve the customer well has been challenging, however with increasing experience and growing contacts is becoming surmountable.
How do you alleviate the stress that comes with your job?
I run a lot and cycle occasionally which is a great way to keep fit and for me is the only thing I have found where I am able to switch off from work.
When you were little, what did you want to be when you grew up?
Any pet hates in the workplace?
Lateness, lack of focus on detail and overall quality.
Where do you see the company in five years’ time?
I would expect us to be twice the size we are now based on our growth in the last 3 years which was 20% year on year.
With more significant investment planned we are moving in to new offices early 2017 with fantastic facilities for staff and customers, with additional investment in automation and support tools allows us to scale and onboard new customers much faster than before whist maintaining the same high quality.
What advice would you give to an aspiring business leader?
Listen to the customer and your staff, they will help you shape the direction in which you need to go. Having a clear direction and set of priorities and an easy way of measuring results that the team can use is the way we make success.